Appendix A. Troubleshooting

If you experience odd behavior, crashes, or have other issues during installation, this chapter is meant to help you solve the problem if possible and, failing that, describes where logs are located and other information that can help your XenSource Solution Provider and XenSource track and resolve the issue.

Note

We recommend that you follow the troubleshooting information in this chapter solely under the guidance of your XenSource Solution Provider or XenSource Support.

XenSource provides two forms of support: you can receive free self-help support via the Support site, or you may purchase our Support Services and directly submit requests by filing an online Support Case. Our free web-based resources include product documentation, a Knowledge Base, and discussion forums.

The XenServer Host installation CD runs Linux, so most standard Linux commands can be used to diagnose installation problems. There are three virtual terminals available during installation, which display the installation menu, an interactive console and an event log, respectively. Use the ALT + F1-F3 keys to toggle between the virtual terminals.

You can check some basic things in the interactive terminal:

fdisk lists all disks that can be seen as a result of the loaded storage device drivers. If a particular device driver did not load, for example,the driver for a RAID card, then the disks attached to that card will not appear in the output from the fdisk command.
ifconfig shows the network configuration of physical NICs, including their IP addresses, netmasks, and gateway.
ping can be used to verify network connectivity from the XenServer Host to a remote IP address and vice-versa.

You should use the two additional virtual terminals solely under the guidance of your XenSource Solution Provider.

Installation logs are written to /install/tmp/